SHIPPING | RETURNS | CANCELLATIONS
1. We only offer STORE CREDIT for returns. We do not issue refunds back to your method of payment.
2. The amount of your Store Credit is only for the item(s) you purchased and does not include the original shipping or the return shipping.
3. We will issue you a prepaid shipping return label. The label cost will be deducted from your store credit.
4. Merchandise must be returned within 14 days of when your package was received.
5. This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, or food stains in order to be eligible for store credit.
6. Merchandise must have all original tags attached.
7. Store Credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually received the return and approved it's condition
8. We do not hold items for returns or exchanges.
9. All merchandise marked "FINAL SALE" cannot be returned, refunded or exchanged.
10. Hair accessories, hats, earrings, bodysuits, swim suits and intimates are FINAL SALE.
11. All footwear must be unworn and in original packaging.
12. Gift cards are non-returnable and non-refundable.
13. Please allow 3 business days for return processing
14. Once your return is processed, we will email you an E-Gift card with your store credit that you can use on the website minus the amount for the return shipping label.
15. ANY returns past the policy will NOT be accepted or store credited.
16. CHLOE’S BOUTIQUE RESERVES THE RIGHT TO REFUSE ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE RETURN REQUIREMENTS.
17. ANY MERCHANDISE THAT IS NOT APPROVED FOR RETURN will BE SHIPPED BACK AT CUSTOMER'S EXPENSE.
Cancellation Policy | Can I cancel or change my order?
Once your order is placed, orders cannot be changed, modified or cancelled after checkout. We work hard to ship your order as fast as possible. You are welcome to return the item to us in accordance with our return policy.
Time Frame: Items must be received back to our warehouse no later than 14 days from the date you received your order. Be sure to plan 3-5 days for transit time.
FINAL SALE ITEMS will not be accepted as returns.
Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order at firstname.lastname@example.org
PROMO CODES OF ANY KIND MUST BE APPLIED DURING CHECKOUT. WE ARE UNABLE TO GO BACK AND APPLY DISCOUNT CODES TO ORDER ONCE THEY HAVE BEEN PLACED. NO EXCEPTIONS.
Once a package is shipped from our warehouse, unfortunately, it is out of our hands if a package is lost. If you feel as though your package has been lost, please submit a claim to USPS here.
- All packages sent out have GPS tracking information embedded in the barcode.
- If an item states "delivered" but you did not receive Please wait 24 hours prior to contacting your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession.
- If the package does not turn up with those steps, please allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you submit a claim to USPS here.
- If your tracking shows "delivered" and you have not received your package, Chloe’s Boutique IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.
All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. You can track your packages at www.usps.com
If an order is shipped from Chloe’s Boutique to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer.